BLOODWEAVE STORE / RETURNS
We want your Bloodweave order to arrive as described. For returns, damage, printing errors or missing deliveries, contact answerme@bloodweave.store. We handle customer support directly and coordinate with Gelato or Printful where needed.
RETURNS INFORMATION
DAMAGED, FAULTY OR INCORRECT ITEMS
Email us your order number, a description of the issue and clear photos of the item and packaging as soon as possible, preferably within 30 days of delivery. Gelato and Printful ask for quality claims within this period. For a lost parcel, contact us within 30 days of the estimated delivery date. These supplier deadlines do not reduce your statutory rights.
We will investigate and arrange an appropriate remedy, such as a replacement or refund, in line with applicable law. Please contact us before posting an item back so we can give the correct instructions; a physical return may not be needed for a confirmed production fault. Do not send returns directly to Gelato or Printful without instructions.
CHANGING YOUR MIND & REFUNDS
Gelato and Printful generally do not cover change-of-mind returns or exchanges for a size or colour chosen incorrectly. Please check the product details and sizing before ordering. This does not remove any legal right you have to return an eligible purchase to Bloodweave.
Where EU withdrawal rights apply, you can cancel an eligible online purchase within 14 days of receiving the goods, without giving a reason. Email answerme@bloodweave.store with a clear statement that you wish to withdraw and your order details. Send the goods back within 14 days after notifying us; contact us for the correct return address. You pay direct return postage for a change-of-mind return.
For a valid withdrawal, we refund the purchase price and standard outbound delivery charge within 14 days of receiving your notice, using the original payment method unless otherwise agreed. We may wait until we receive the goods or proof of return. Extra charges for upgraded delivery are not refundable. You may be responsible for diminished value caused by handling beyond what is needed to check the goods.
Goods made to your individual specifications or clearly personalised may be excluded from withdrawal where the law permits. A standard product is not automatically excluded just because it is printed after you order. For digital content, withdrawal is lost only where legally required consent and acknowledgement have been given and delivery has begun.
Nothing in this policy limits mandatory consumer rights, including rights concerning faulty goods. Last updated: 8 October 2026.
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